Help & Information

Frequently Asked Questions

Everything you need to know about Catch Group safe-deposit boxes, biometric security, insurance coverage, and facility access in Nairobi, Kenya.

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General & Operational Questions

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What items can I store in my safe-deposit box?

Subject to our prohibited-items policy and applicable laws, you can store precious metals (gold, silver, bullion), jewellery, luxury watches, title deeds, vehicle logbooks, passports, birth certificates, legal contracts, hardware crypto wallets, backup hard drives, foreign currency, and important corporate records.

Who can access my safe-deposit box?

Only authorized account holders or registered joint keyholders who pass multi-factor authentication (Access Card, Security PIN, and Finger-Vein Biometric Verification) can access the box. Employees and staff do not have access to your private box or physical key.

How secure is the Catch Group vault facility?

Our facility is protected by a 7-layer defense system: perimeter security, controlled air-lock gates, finger-vein biometric identification, steel-reinforced vault structures, 24/7 CCTV & environmental threat monitoring, electronic access logging, and insurance-backed protection.

How does the customer access process work?

Access follows a 4-step multi-factor sequence: (1) Present access card at terminal, (2) Enter security PIN, (3) Undergo finger-vein biometric scan, and (4) Enter private viewing booth to unlock your box using your physical key.

Are stored contents insured?

Yes. Catch Group safe-deposit boxes include standard insurance-backed protection. Additional enhanced coverage limits are available upon request subject to underwriting terms.

How much does a safe-deposit box cost?

Pricing varies depending on your selected box size (Standard ~70mm, Medium ~120mm, or Large ~170mm) and rental duration (monthly, quarterly, or annual). Click "BOOK A VISIT" or contact our team for current transparent rates.

How long can I rent a box?

We offer flexible contract durations ranging from short-term monthly agreements to multi-year corporate custody packages.

Can corporate businesses rent storage boxes?

Yes. We offer specialized corporate accounts for companies, law firms, and institutions requiring off-site document archive and backup media storage with designated corporate access officers.

What happens if I lose my key?

If a key is lost, strict security procedures are initiated. The lock must be professionally drilled open in your presence at the facility, and a replacement lock/key set issued at the cost of the key replacement fee.

What items are prohibited from storage?

Prohibited items include illegal drugs or narcotics, firearms, ammunition, explosives, hazardous chemicals, perishable goods, stolen property, or items breaching Kenyan statutory regulations.

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